Monday, September 9, 2013

Treat Me Better Than I Deserve

Azimuth's Client Service - An Astoundingly Good Experience

It's kind of like the weather, everyone talks about it, but nobody does anything about it.  Actually, that's not true.  After all, doesn't that phrase insult the American Indian's rain dance?  Feathered headdresses aside, I'm referring to customer service.  Frankly, the condition of it is generally dismal.  If you have never experienced the anguish of a botched drive through order - is it really that difficult to keep your stinkin' pickles?  After all, they are the most vile vegetable matter ever conjured by demons.  But I digress. Despite the prevailing winds of unpleasant, unhelpful and bored customer service standards that exist at many businesses and particularly permeate the insurance industry, Azimuth's staff of dedicated professionals offer the most pleasant surprise since Grandpa got you that Red Ryder BB gun that you'd been asking for.  After 28 years, you either proved you were responsible or just finally wore the old fellow down. I just hope you are reading this with two functioning eyes.  

It's really about the people.  Azimuth is fortunate to have assembled a group of the most talented, dedicated and intelligent folks in the industry.  Here in the Midwestern part of the USA, where Azimuth is headquartered, finding nice folks is happily not that difficult.  Finding staff like Azimuth's is a great deal harder.  Every candidate is carefully screened for skill and knowledge - our staff averages over a decade of insurance industry experience - but it's the X factor that makes things tick like a Swiss watch for our clients.  Unlike the one I bought from that guy on the street - he said it was a Rolex.  I should have known that it's not spelled, "Rollax", sigh.  Back to our people. That X factor isn't the ability to hit a high note or juggle flaming chainsaws.  Although, that would be really cool if I could just get them to try it.  The Azimuth staff's X factor is their sincere desire to help our clients and apply their skills and knowledge to doing exactly that. Whether you call to ask a question, need a health care provider referral, have a claim or are in the middle of a life threatening emergency, the folks behind the scenes at Azimuth will be friendly, professional and ready to help any time of the day or night.  A whole lot better than what you probably experienced at your local driver's license branch.  Try calling them at 2:30 in the morning.  Tell the janitor 'hello' for me.

So, if you want to be treated in a manner to which you could become accustomed, make sure you take a careful look at before your next international trip or international work assignment.  

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