Tuesday, February 12, 2013

Bigger Than a Breadbox

Don't Think Size Doesn't Matter

As one of the smaller companies in the international health & travel medical insurance market, Azimuth is kinda like the new kid that arrives in school and the other kids either ignore or shoot a spitball at him when nobody is looking. That's fine, since I keep a high powered squirt gun within arm's reach at all times, which requires a lot of explanation when I'm going through the TSA groping.  The good news for those clients who (wisely) choose Azimuth and the exceptional network of quality insurance professionals who market our plans throughout the world is that each one is greeted with a level of personalized service that is...what's the word I'm looking for?  Impossible? No. Improbable? No. Cheesecake? Yes, but no.  I'll go with 'unlikely' to come from our competitors.  The balance of our competition has ownership consisting of large holding companies, publicly traded corporations and multiple layers of management that isn't necessarily bad.  However, I like to think we have the best of both worlds.  That is, if each world had supermodels feeding me grapes and laughing at my jokes.  No, wait.  This is the best for you, not me, besides, nobody is going to laugh at my jokes.  What I mean to say is that it's the best of both worlds because Azimuth has a group of highly trained and experienced individuals who know what they are doing and do it very, very well.  They are held accountable for a high service standard, not just by business owners, but by the customers they help and the other staff with whom they work.  If a client or insurance agent were to have a bad experience with someone working here, everyone is going to know about it and it reflects on us all.  No one wants to be 'that guy' or 'that gal'.  Besides, I then post their picture around the hallways in our office building with the headline, "Beware! This Person has Halitosis Suspected of Causing Temporary Blindness".  Some may think this a poor management technique, but hey, whatever works.  Funny though, people still seem to move away from me in the elevator after the one time I did have to post it... I didn't mean to give bad service - I thought I had it on mute when I was eating those potato chips.  The important thing is that our staff takes the concerns of our insured members and the insurance professionals offering our products very seriously and in turn makes every effort to understand, assist and treat each person as the individual they are, with different needs and the often unique circumstances that come along with international travel or expat living.  This results in a level of service and responsiveness that massive entities can only look upon with envy (who's the new kid in class?  why is everyone paying attention to him?  just because he treats them the way they want to be treated, why does that make him so darn special?).  Plus, Azimuth offers the security of having all the plans we offer fully insured by Lloyd's, London.  Yep, you've probably heard that name.  It's the oldest & largest insurance market in the world.  It's sort of like being the charming new kid who has an enormous bodyguard standing next to him - okay, maybe not one that's 320 years old as Lloyd's is, but you get the idea.  We work to make interactions with Azimuth fit with our beloved "5 Es", including making our insurance products Easy to understand and Easy to use, so if you have questions before, during or after the application process (contact your insurance professional or visit AzimuthRisk.com) just give us a call or send an email (service@azimuthrisk.com) and you will experience service that comes from a company that may be smaller than some, but much bigger than a breadbox.  Does anybody even know what size a breadbox is anyway?